Video of a PowerPoint presentation from April 13, 2016. It is moderated by Susan Edgman-Levitan and speakers are Karen Posey and Graham Bouldin. This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) featured innovative strategies used by two Medicaid health plans to significantly improve their scores on the CAHPS Health Plan Survey. Speakers from health plans in Ohio and Oregon highlighted the specific improvement strategies they implemented, barriers they addressed, results they achieved, and key lessons they learned.
The Webcast also featured a newly revised version of the CAHPS Ambulatory Care Improvement Guide, a comprehensive and free resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS ambulatory care surveys.
Video also at: http://www.ahrq.gov/cahps/news-and-events/events/20160413/webcast-041316-video.html