SCALE: Designing for Customer Centricity in the New Possible in Travel and Hospitality
McKinsey & Company
Published at : 04 Dec 2021
Published at : 04 Dec 2021
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Fuel x McKinsey digital innovation series brings together players from the entrepreneurial ecosystem to learn about emerging topics and connect with fellow thought leaders in the space.
Designing for Customer Centricity in the New Possible. Companies which deploy human centered design principles in creating customer experiences have shown to outperform others in engagement, loyalty and ultimately topline. This session included panelist from JetBlue Technology Ventures, Hyatt Hotels & Resorts, Rappi and McKinsey Design. The panel shared insights on:
Innovations and examples of customer centric design
Impact of COVID-19 consumer behaviors in the new normal
Opportunities for design to reimagine the new possible
https://mck.co/2RQ37zB
Designing for Customer Centricity in the New Possible. Companies which deploy human centered design principles in creating customer experiences have shown to outperform others in engagement, loyalty and ultimately topline. This session included panelist from JetBlue Technology Ventures, Hyatt Hotels & Resorts, Rappi and McKinsey Design. The panel shared insights on:
Innovations and examples of customer centric design
Impact of COVID-19 consumer behaviors in the new normal
Opportunities for design to reimagine the new possible
https://mck.co/2RQ37zB
Customer ExperienceDesignHospitality
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